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Mark A. Ceely, CEOThis statement stands true for companies in the highly competitive IT Service Management sector. While ServiceNow IT Service Management (ITSM) provides a modern, cloud-based, silo-busting service management solution, improved employee and customer experiences are essential for a successful, returns-oriented digital transformation. With ServiceNow ITSM and the Now Platform as a foundation, users can consolidate their IT tools into a single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity. However, achieving this feat is easier said than done, given the unique ways every enterprise operates. To this end, BECK Strategies helps customers drive change with people, process, and technology. The company leverages ServiceNow technology to create a complete, functional workflow for its clients. They develop solutions that boost IT productivity with meticulous coding and streamline workflows for customers who value automation and user-intuitiveness.
“Our clients have the opportunity to work directly with platform engineers and avoid the red tape and tedious middle management that usually dissuade healthy customer interactions,” says Ceely. And since it is a small-sized company, BECK Strategies can afford the procedural and budgetary flexibility to accurately solve many of its clients’ issues. A low overhead cost for the company results in more affordable services for customers too.
From Registered ServiceNow Partner to Premier Player
As an IT industry veteran, Ceely has been inspired by how ServiceNow helps its customers route work effectively. With his proven strong technical ability, communication skills and experience across varied disciplines, Ceely has taken BECK Strategies from a Registered ServiceNow Partner to Premier status in just three months. He expects to make BECK Strategies the fastest to reach ServiceNow’s Elite Partner status.
Our clients have the opportunity to work directly with platform engineers and avoid the red tape and tedious middle management that usually dissuade healthy customer interactions
Being a customer-centric company, BECK Strategies’ first step in client engagement is to understand their requisites and charting a plan where ServiceNow can be utilized in its full potential. The company prioritizes maintaining adequate communication with clients right from discussing requirements and building the solution to testing and deployment. “The chances for a failed product launch are much higher when there is a lack of interaction with the client,” says Ceely. BECK Strategies also ensures that clients are always up to date with every change made to the solution during development and that it always stays in line with their vision.
In one instance, BECK Strategies was hired to revitalize a client’s legacy IT tools that were more than 15 years old. The company formulated a package of ITSM, ITOM, and ITBM services to help the client manage their major projects. However, a few people within the client’s organization were against the proposed changes. It would have been highly detrimental to both parties if the plans were finalized without consistent communication. “We held daily meetings with the client to understand their mission and why certain members opposed it,” recalls Ceely. Convinced, the company went on to have a successful and quick 12-week implementation of the three proposed modules. BECK Strategies saw to it that the project was adopted quickly, thereby saving the client from heavy losses. Further, to keep the client up to date with every change made to the solution, BECK ensured that their future IT road maps were updated. Furthermore, Beck formalized quarterly business reviews with the client on a continual basis.
Equipping Veterans through SkillBridge
As a veteran himself, Ceely has partnered with the Department of Defense (DOD) to help military personnel retool their skills such that they can work in business environments. Designed by the DOD and used by BECK Strategies to train military service members, the program named SkillBridge offers complete internships and pre-apprenticeships with approved civilian employers in the ServiceNow space. Ceely informs, “the aim is to help veterans transition into a commercial workforce over the last six months of their enlisting period through our SkillBridge program.
Although the vocabulary and the type of work may differ from that within the military, employees’ experience working in a structured organization is greatly beneficial in a commercial setting.” During the internship program, veterans are trained in ServiceNow, and they can earn more than sixteen certifications while also learning how to communicate effectively with customers. Upon completing SkillBridge, veterans are well equipped to either work for BECK Strategies or any other ServiceNow partner. “Another benefit of hiring ex-military personnel is that customers are more likely to trust employees who have a history of diligence and a structured work regimen,” says Ceely. “We’re not just inundating them into the public and the private sector. They have an entire road map, just like going to school, but as they get each certificate, they get more responsibility. So, you know, passing the first cert, learning technical vocabulary things like that, then they start doing tickets, actually helping customers.”
"Our company is founded on the principle that businesses require honesty, integrity, and personalization to be successful"
Further, when working with clients in the local or federal government, attaining security clearance may sometimes prove to be a challenging task. That’s another area where BECK’s partnership with the DOD helps. The company can have clearances sorted pre-emptively, which is especially useful in today’s market, where government organizations— from the military to treasury and administration services— have opted to move their processes into cloud-based platforms like ServiceNow.
Next Stop: Elite or Global Elite ServiceNow partner
“Our company is founded on the principle that businesses require honesty, integrity, and personalization to be successful,” says Ceely. With a culture built on these principles, BECK Strategies today has a strong team that enjoys a family atmosphere. This, in turn, ensures employee longevity, an added benefit for the client. Both the BECK Strategies’ team and its clients are considered the part of a family, forging strong bonds that take precedence over sales and profit.
For the future, the company will continue to utilize ServiceNow, which, according to Ceely, “is the best in breed and delivery.” BECK Strategies is also poised to attain the rank of an Elite or Global Elite ServiceNow partner shortly. With that, the organization aims to lend its expertise in ServiceNow to the growing federal and higher education markets within the country and across Central and South America. Evidently, BECK Strategies, at its core, is an organization that functions with the sole goal of assisting its clientele to effortlessly accomplish their objectives with the proper utilization of ServiceNow.
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