GAVS Technologies
A Proactive Approach to ITSM

Businesses today are moving information technology (IT) operations onto cloud in a bid to increase scalability, flexibility, and efficiency of operations at lower costs. This digital economy is leading to big data problem of volume, variety, value and velocity in IT infrastructure services. This transition requires aligning new products with business and IT strategies for efficient service delivery. Artificial intelligence (AI) for IT operations is merging of IT service management (ITSM), IT operations management (ITOM) and IT automation. This is precisely what GAVS Technologies specializes in.

GAVS Technologies (GAVS) is a digital transformation company with focus on AI, predictive analytics, and robotics-led infrastructure management services. GAVS is committed to improving user experience by 10x and reducing resource utilization by 40 percent.

In an interview with CIO Applications, Rao Haridasu, Head of Solutions & Strategy at GAVS, shares his insights into the company, the value proposition and the industry-grade AI-driven ITSM solutions that the company brings to the table. With his significant experience in the IT industry, Rao Haridasu works closely with the sales, delivery and technology teams to execute their go-to-market strategy. He drives GAVS’ demand generation strategy, branding and positioning in the marketplace.

How does GAVS bring value to the ITSM space?

Today, the paradigm is shifting towards enhanced user experience while reducing the cost of operations. Traditional ITSM solutions and service providers strive to use lean and six sigma and old-school methodologies that boost productivity by a mere 8-10 percent. We offer a set of solutions driven by smart machine and automation—an intelligent, machine learning (ML)-based self-learning platform—that reduces incidents and trend organizations to a Zero Incident Enterprise^TM. This enables GAVS to transform IT operations from a reactive to proactive mode.

Our vision is to render services wrapped around our platform, to create an environment that detects incidents beforehand and deploys automated remedies to achieve a Zero Incident Enterprise^TM. This is achieved through the Zero Incident Framework^TM that predominantly comprises an Environment Performance Management platform, GCare; an AIOps platform, GAVel; and an automation platform, zMan. GCare provides end-to-end monitoring—from the data center to the end user devices—collects the events, data logs and creates alerts based on customers’ application usage and experience while using the various IT functions. GAVel pulls in all the underlying ITSM data, log information, events and alerts, and leverages automated pattern matching to detect potential issues, patterns or behaviors that can cause fatal incidents or an outage. zMan then automates standard procedures to reduce overall manual effort.

Within the end-user services, AI-based approach has enabled enhancing the user experience through virtual triaging, virtual agents, chatbots and automated remediation to deliver a digital service desk.

Could you elaborate on the Zero-Incident Framework^TM?

In today’s ITSM space, the IT sector is under immense pressure to satisfy end-user and business expectations for seamless access to data and an omnichannel experience across multiple devices.

We align our solutions to assist IT executives deliver agility and scalability of IT infrastructures that propel customers to invest on CAPEX initiatives and embrace digital transformation to enhance business value rather than exhausting their budgets on legacy systems. The Zero Incident Framework^TM is centered on our philosophy of providing a solution to proactively detecting imminent failures, the P1 or P2 incidents, and leveraging predictive analytics, smart machines, and automation to reduce outages and negative impacts on brand and revenue. This increases overall service availability within an enterprise with an enhanced user experience which contributes to revenue growth and enhanced brand value.

How do clients benefit from your offerings?

Our AIOps platform, GAVel steers ahead of other ITSM solutions with the ability to aggregate information from any monitoring tool, system-generated data or human-generated incidents, logs, other ticketing systems and variety of structured & unstructured data sources. GAVel reduces the noise created in the underlying infrastructure, be it a network device, server, or application components, and correlates events and behaviors to provide a unified view—a single pane of command, enabling IT executives to understand the application’s health with 360° enterprise environmental awareness. We correlate numerous events, patterns, and activities in the infrastructure and application, and aggregate it back to the health of the application or business service. This empowers IT operations teams to predict and identify the source of the event, and proactively remedy the root-cause with reduced mean time to repair.

Could you share a case study to highlight the benefits your products brought to your clients?

Recently, one of our clients, a US-based private consumer goods company possessing numerous tools in their arsenal was looking to deploy the new-gen smart machines and ITSM solutions. We deployed our Zero Incident Framework^TM to monitor the enterprise, aggregated all the information captured real-time and reported over 65 percent reduction in incidents and 97 percent reduction in the false positives thereby reducing the cost of operations significantly.

What does the future hold for the company?

We have successfully driven down the initial IT incidents per user per month from industry standard of 1.5 to 0.6 and are working towards achieving our goal of trending the organizations to a ‘zero incident state’. We are working with academic institutions to infuse reinforced learning into our platform. Having been shortlisted as a Cool ITSM Solution Vendor by Gartner and recognized as a ‘Star Performer’ in Everest’s automation research PEAK Matrix, we have demonstrated the true power of our platform to industry analysts and our customers. GAVS was ranked #1 in ‘2018 Cloud & Infrastructure Migration Transformation Consultants’ by Black Book Market Research LLC. GAVS was rated with overall highest client experience marks for organizations seeking strategic technologies that enable providers to take advantage of new technologies including cloud, AI. Clients have reported the growing dependence on distributed computing and real-time patient data are making it increasingly important for healthcare organizations to have a reliable infrastructure as recommended by top-rated IT advisors, and GAVS has made a significant contribution towards this.