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Milestone Technologies Inc.: Innovation starts with Intelligence
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Sameer Kishore, CEO
Some of the world's largest and fastest-growing companies rely on IT Service Management (ITSM) to achieve exponential growth and global outreach. ITSM is how an organization ensures its IT services work the way businesses need them to. However, modern businesses rely heavily on conventional ITSM solutions. With cut-throat competition in the tech industry, these solutions may not address the challenges posed by emerging technologies such as AI, cloud, big data, etc.
There are very few companies that have been monitoring and adapting to the current technological transformation. Milestone Technologies is one of them. Milestone Technologies is a global managed services provider (MSP) that helps companies improve their technology infrastructure and achieve digital transformation. A Silicon Valley leader, Milestone Technologies, delivers industry-leading innovations to some of the world's largest companies.
With the advent of technologies such as AI, machine learning and robotic process automation, businesses can now transform and automate up to 90 per cent of repeatable processes and up to 60 per cent of their end-to-end operations. Milestone Technologies helps businesses reap these revolutionary technologies' benefits through their growing expertise in artificial intelligence and strategic technology partnerships. They aim to revolutionize the way companies deploy technology around the globe.
Their services methodology encompasses five phases: Initiate, Plan, Execute & Control, Transition and Steady State.
This simple approach helps them collaborate with clients to validate requirements, test implementations, deliver high-quality services and continually improve those services over time. As a managed services provider, they understand the need to develop strong partnerships with their clients based on mutual trust and a shared vision. It enables their ITSM services to leverage the latest technologies from the leading best-of-breed technology providers to deliver seamless, robust solutions that meet the client's critical requirements and solve crucial business challenges.
Milestone Technologies has a proven track record in delivering innovative solutions to its clients. For example, a global enterprise SaaS provider based in California faced significant challenges in maintaining its global WAN infrastructure. The client used multiple vendors to build out their global WAN infrastructure, resulting in limited visibility for SLA compliance, change management effectiveness, and the overall quality of the services delivered by network vendors was unsatisfactory.
Milestone Technologies collaborated with the client to design and implement a scalable ITSM solution, ServiceNow. It involved integrating two primary systems, an enterprise network management system and a CRM application, with ServiceNow. It turned alert noise into actionable tasks and eliminated the manual entry of critical change management information. ServiceNow could track outage durations for WAN circuits and devices, providing clarity in assessing vendors' service performance. The client could monitor and hold vendors accountable for their SLAs. It also reduced expenses, provided greater visibility for root cause analysis (RCA), and reduced RCA time.
Milestone Technologies invests heavily in AI, automation and cognitive capabilities to drive next-generation process efficiency and effectiveness. Established in 2018, Milestone Technologies' “Automation and Artificial Intelligence Center of Excellence” is at the forefront of research and development of next-generation cognitive solutions for ITSM. Their experts incorporate AI into ITSM services. They also help their clients in adopting AI strategies, roadmaps, technologies and implementations. Their AI specialties include natural language processing, virtual agents, chatbots, machine learning, back-office orchestration, and robotic process automation.
There are very few ITSM companies, whether large or small, that can match Milestone Technologies ability to keep up with fast-growing companies and supporting them across the world. Milestone Technologies prides on its well-trained, highly motivated employees, the driving force behind their top-tier ITSM services. Their innovative AI and automation incorporated solutions make them a game-changer in the ITSM industry.