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The Manufacturing Outlook
Advancing from Artificial Intelligence to Artificial Enlightenment
Vanessa Colella, Chief Innovation Officer, Citi, Head of Citi Ventures & Head of Citi Productivity
Improve Service - Know your business to increase value
Paul Norton, Group Chief Technology Officer, Onesavings Bank
ITSM - The Most Important Acronym in the IT Organization
Mark Szkudlarek, Vice President Information Technology, Novelis
Human Intelligence before Artificial Intelligence
Luiz Wolf, IT Director, Kraft Heinz Company, Member of Artificial Intelligence, Deep Learning, Machine Learning group
Post-Covid Predicaments?: Evolve to Solve!!
Qadir Nawaz, Director, Business Solutions, King’s Hawaiian
IT Service Management
Nora Osman, Associate Vice President, IT Service Management, Montefiore Information Technology
Bulding a better IT service management organization
Jeff Battaglino, Vice President, IT Technical Services Manager, Oceanfirst Bank [Nasdaq: Ocfc]
The importance of an ITSM platform to effectively manage IT operations
Azunna Anyanwu, Director of Information Technology, Aronson LLC
Meeting Today's ITSM Challenges
Raymond Lefebvre, VP IT & CIO, Bridgewater State University
The Digital Transformation of Service
Courtney Dornell, Senior Director, Service Transformation, Otis Americas
Is your Operating Model Ready for an Anything as a Service Environment?
Veeral Solanki, Ash Forrester, Business Design and Operating Model Experts, PA Consulting And Pamela Nasr, Business Design and Operating Model Expert, PA Consulting
Creating and Advancing a Service Culture through Information Technology Service Management
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific
Lessons Learned in 30 Day Trials of IT Services
Jeff Cann, Chief Strategist and CIO, Encore Electric, Inc
Revamping the Federal IT Ecosystem
Edward Rodden, CIO, SugarCreek
Accelerating the Digital Transformation with Cloud Computing
Neil Brandmaier, CIO, Capital District Physicians' Health Plan, Inc. (CDPHP®)
Maximizing IT ROI
James Mazarakis,, EVP & CTO, WSFS Bank
From IT Service Management to Corporate Service Management
Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.
Revitalizing IT with Strategic Planning
Dawn Roth Lindell, CIO, Western Area Power Administration
Collaboration: The Key to Progression
Cletis Earle, CIO, Kaleida Health
