IT Service Management
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Improve Service - Know your business to increase value
Paul Norton, Group Chief Technology Officer, Onesavings Bank
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ITSM - The Most Important Acronym in the IT Organization
Mark Szkudlarek, Vice President Information Technology, Novelis
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Human Intelligence before Artificial Intelligence
Luiz Wolf, IT Director, Kraft Heinz Company, Member of Artificial Intelligence, Deep Learning, Machine Learning group
Post-Covid Predicaments?: Evolve to Solve!!
Qadir Nawaz, Director, Business Solutions, King’s Hawaiian
ITSM Article - Why ITIL?
Fred Geerken, Senior Director of IT/CISO, Leprino Foods
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The importance of an ITSM platform to effectively manage IT operations
Azunna Anyanwu, Director of Information Technology, Aronson LLC
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Meeting Today's ITSM Challenges
Raymond Lefebvre, VP IT & CIO, Bridgewater State University
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Flying to Success
Nicole Chesmore, AVP Infrastructure and Operations, Grinnell Mutual
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The Digital Transformation of Service
Courtney Dornell, Senior Director, Service Transformation, Otis Americas
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Is your Operating Model Ready for an Anything as a Service Environment?
Veeral Solanki, Ash Forrester, Business Design and Operating Model Experts, PA Consulting And Pamela Nasr, Business Design and Operating Model Expert, PA Consulting
Creating and Advancing a Service Culture through Information Technology Service Management
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific-
Lessons Learned in 30 Day Trials of IT Services
Jeff Cann, Chief Strategist and CIO, Encore Electric, Inc
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Revamping the Federal IT Ecosystem
Edward Rodden, CIO, SugarCreek
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Accelerating the Digital Transformation with Cloud Computing
Neil Brandmaier, CIO, Capital District Physicians' Health Plan, Inc. (CDPHP®)
Maximizing IT ROI
James Mazarakis,, EVP & CTO, WSFS Bank
From IT Service Management to Corporate Service Management
Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.-
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Revitalizing IT with Strategic Planning
Dawn Roth Lindell, CIO, Western Area Power Administration
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Collaboration: The Key to Progression
Cletis Earle, CIO, Kaleida Health
