IT Service Management

Meeting Today's ITSM Challenges

Meeting Today's ITSM Challenges

Raymond Lefebvre, VP IT & CIO, Bridgewater State University

Flying to Success
Nicole Chesmore, AVP Infrastructure and Operations, Grinnell Mutual

The Digital Transformation of Service
Courtney Dornell, Senior Director, Service Transformation, Otis Americas

Creating and Advancing a Service Culture through Information Technology Service Management
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific

Is your Operating Model Ready for an

Is your Operating Model Ready for an "Anything as a Service" Environment?

Veeral Solanki, Ash Forrester, Business Design and Operating Model Experts, PA Consulting And Pamela Nasr, Business Design and Operating Model Expert, PA Consulting

Lessons Learned in 30 Day Trials of IT Services

Lessons Learned in 30 Day Trials of IT Services

Jeff Cann, Chief Strategist and CIO, Encore Electric, Inc

Revamping the Federal IT Ecosystem
Edward Rodden, CIO, SugarCreek

Accelerating the Digital Transformation with Cloud Computing
Neil Brandmaier, CIO, Capital District Physicians' Health Plan, Inc. (CDPHP®)

Designing the IT Organization for Service Management
Michael Reagin, Corporate VP & CIO, Sentara Healthcare

Maximizing IT ROI
James Mazarakis,, EVP & CTO, WSFS Bank

From IT Service Management to Corporate Service Management
Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.

Revitalizing IT with Strategic Planning
Dawn Roth Lindell, CIO, Western Area Power Administration