IT Service Management
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Flying to Success
Nicole Chesmore, AVP Infrastructure and Operations, Grinnell Mutual
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The Digital Transformation of Service
Courtney Dornell, Senior Director, Service Transformation, Otis Americas
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Creating and Advancing a Service Culture through Information Technology Service Management
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific
Is your Operating Model Ready for an Anything as a Service Environment?
Veeral Solanki, Ash Forrester, Business Design and Operating Model Experts, PA Consulting And Pamela Nasr, Business Design and Operating Model Expert, PA Consulting
Lessons Learned in 30 Day Trials of IT Services
Jeff Cann, Chief Strategist and CIO, Encore Electric, Inc
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Accelerating the Digital Transformation with Cloud Computing
Neil Brandmaier, CIO, Capital District Physicians' Health Plan, Inc. (CDPHP®)
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Designing the IT Organization for Service Management
Michael Reagin, Corporate VP & CIO, Sentara Healthcare
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Maximizing IT ROI
James Mazarakis,, EVP & CTO, WSFS Bank
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From IT Service Management to Corporate Service Management
Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.
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Revitalizing IT with Strategic Planning
Dawn Roth Lindell, CIO, Western Area Power Administration
