IT Service Management

Nora Osman, Associate Vice President, IT Service Management, Montefiore Information Technology

The importance of an ITSM platform to effectively manage IT operations
Azunna Anyanwu, Director of Information Technology, Aronson LLC

Meeting Today's ITSM Challenges
Raymond Lefebvre, VP IT & CIO, Bridgewater State University

Flying to Success
Nicole Chesmore, AVP Infrastructure and Operations, Grinnell Mutual

The Digital Transformation of Service

Courtney Dornell, Senior Director, Service Transformation, Otis Americas

Is your Operating Model Ready for an Anything as a Service Environment?

Veeral Solanki, Ash Forrester, Business Design and Operating Model Experts, PA Consulting And Pamela Nasr, Business Design and Operating Model Expert, PA Consulting

Creating and Advancing a Service Culture through Information Technology Service Management
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific

Lessons Learned in 30 Day Trials of IT Services
Jeff Cann, Chief Strategist and CIO, Encore Electric, Inc

Revamping the Federal IT Ecosystem
Edward Rodden, CIO, SugarCreek

Accelerating the Digital Transformation with Cloud Computing
Neil Brandmaier, CIO, Capital District Physicians' Health Plan, Inc. (CDPHP®)

Maximizing IT ROI
James Mazarakis,, EVP & CTO, WSFS Bank

From IT Service Management to Corporate Service Management
Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.